Thank you once again, B & CH

Dear Cal,

The Guilford House was so much more than what we expected for a rehabilitation center. The food was like going to a high class restaurant. Even though everything was done for all the patients, allowing the spouse to share the meal with them was in mind. Cal your personality was so much appreciated. You made everyone feel so close to home as possible under the circumstances. The staff was great right from the top, down to the aids who played the most important part in making the patients comfortable. The Guilford House will be highly recommended by us to anyone who may find themselves in the situation where they need a facility such as yours. Thanks to The Guilford House for making a bad situation a little bit better.

Thank you once again, Bob & Connie H.

Carol H.

Dear Cal,

I wanted to tell you how very impressed I was with The Guilford House, your exceptional employees, kind and caring. I was also impressed with you and your wife and Richard constantly there, working. I thank you too for my daily paper, a great touch. Keep up the good work and may you continue to be successful. My love to everyone involved.

Carol H.

Warmest Regards, CB

Dear Cal and Patty:

I want to write and thank you on behalf of the entire B Family for your outstanding rehabilitation facility and clinical team. The staff at every level exceeded our expectations , the customer service was just remarkable… on par with the “Ritz Carlton”…. It was a Guest experience with a Clinical focus. Our mother is progressing with her home care program and has recently gone back to the dining room and has begun to sing your praises with her friends here at Chester Village West.

I know for a fact that they are impressed, since I was stopped in the hallway the other afternoon and told that, based on my mother’s recommendation; they had already moved their sister to the Guilford House. I will stop by next week to pick up the outstanding items from Mom’s room. Enclosed please find the balance on her private room and a check for the staff Holiday Celebration as a token of our mother’s appreciation for an incredible firsthand experience of your service.

In closing we certainly hope she will not need additional inpatient services… but you can count on her returning to the Guilford house should the need arise. We are wishing you and your family along with your outstanding team a joyful healthy Holiday Season.

Warmest Regards, CB

From L.J.

Dear Cal and Richard,

I want to thank you for taking such good care of Paul and for your consideration and kindness to me, and the soups were great!

L.J.

Best, C & BB

To the Guilford House Staff:

Bill and I wanted to thank everyone at Guilford House for making Bill’s stay so beneficial and pleasant. Each staff member is so kind and met his needs in such a helpful and cherry way. You are all special people to do the work you do!

Best, C & BB

My best regards, J.H.

Dear Cal and Richard and the staff of the Guilford House,

I write to thank you for the excellent care and warm support I received during my recent stay.  You made an experience that could have been trying into a wonderful week of rest and rejuvenation.  Your personal touches made me feel special as they do for all those in your care.  As for the staff, I have nothing but praise.  I didn’t note everyone’s name, but I would single out my nurse whose conversations always cheered me.  And the rehab team is excellent.  Karen does an amazing job with energy and good humor – and I was impressed by the professionalism and warmth of Theresa and Virginia.  And the food!  I do miss the delicious meals that tempted my appetite and made me feel well care for.  I wish you the best for the holidays and send my thanks for being such a strong part of my rehab.

My best regards,  J.H.

My gratitude, Sister MC

Dear Cal,

Warm thanks for your gracious hospitality and delicious lunch [and lactaid ice cream] on 4/13 while I was visiting Sister M.  I was impressed with the Guilford House and with your philosophy of care and presence. People need that special attention when they are vulnerable, recovering from surgery, strokes or other illness.  May God bless all your endeavors.

 My gratitude, Sister MC

Sincerely, JV

Cal:

Hope everything is going well with you.  It has been about 4 weeks since I have been home and meant to write this sooner.  I want to “thank” you, your wife and Richard for my stay at The Guilford House for 25 days.  It was very pleasant and helpful to be there for the rehabilitation time needed with all the disciplines such as nursing staff, dietary, Physical Therapy, discharge, etc.  Especially to you Cal as CEO, and your assistant Richard.  You both have been cordial and seem happy in your positions and even going on beyond and seeing all that’s going on in your facility, your reputation of the Guilford House is out there with the public and word of mouth and my cousin ES and others who have had their loved ones experiencing the care received.  The frequent visits, talks, newspapers every day and all you do for keeping the ship going.  Can’t thank all of you enough. 

Sincerely, JV

Sincerely, CAS

Dear Cal and Staff:

I am writing to express my sincere appreciation for all the wonderful care I received at Guilford House.  There was not any aspect of my care in your facility that was less than excellent.  The food, the therapy, the assistance given by the nurses and aids, and even the morning paper.  Thank you, thank you.  No one likes being away from home when they are not feeling up to par, but your hotel-like atmosphere made me feel like I was on vacation while recovering. I want to commend the outstanding therapy department and therapists who helped me get on my feet again (no pun intended).  The dedication and commitment demonstrated really helps make a person feel as if they are special and that they can do it.  Thanks again so much for the personal service you provided and the pleasant recovery experience.  I am recommending Guilford House to all my friends and feel as if I could be the president of your fan club. 

Sincerely, CAS

Fondly, RB

Dear Cal and Staff,

I can’t thank you enough for the kindness and friendship you all showed me at the Guilford House. I felt like a friend, not a patient, because everyone was so wonderful to me. Best of all I loved the smoothies. My best to you all, especially the P.T. staff.

Fondly, RB

109 West Lake Avenue, Guilford, CT 06437 • (203) 488-9142 • info@theguilfordhouse.com