To all, Many thanks for the excellent care and treatment for Jim during his recent rehab with you. Also, many thanks for your gracious hospitality! Best, MM
Cal, Richard and Staff, We would like to express our gratitude to everyone for the great treatment Bill received during his 3 weeks at the Guilford House. Every one of the staff no matter what their capacity performed their job to the upmost. Bill is improving each day- slowly- but surely. PT is going well. Thank you Lydia and Julie. Hopefully, he will be shedding the walker soon. Again Thank you Everyone! BI
Cal, Marie, Sandy, Lisa, Alice, Amy, Linda, and all of you who cared for my dad, LT, thank you so very much for all you did to get him through a very painful, difficult time. My dad is home now, back in his apartment in Massachusetts and making slow, steady gains. He still as good and bad days, but would not be alive if it weren’t for all of you.
The outstanding level of care, concern and patience that you all gave him made the difference in his survival and we shall be forever grateful. So many of you showed us what a special staff you are. It started at the top with you, Cal, who was for more than a care-giver. Your sense of humor and little visits made my dad feel like a friend not a patient. And Marie, you gave so much and your persistence is getting him help when the doctors showed no concern, probably saved his life. I can’t remember all the names of you who took care of him, but I will always remember the incredible job you did! PB
My mother spent almost a month at the Guilford House, recovering from heart surgery. During her entire experience there, she was treated with respect, dignity, warmth and, ultimately, affection, by virtually every member of the staff, from the wonderful owner, Cal, the manager Richard, the head nurse Sandy, and the entire nursing staff, and Lisa, the social worker. To say it was like staying at an upscale hotel is an understatement. The quality of care and concern was first rate, the room was lovely, and the atmosphere as pleasant as it could possibly be for a facility of this nature.
I would recommend it-without hesitation-to anyone in need of a rehabilitation facility. My mother came from NJ to stay there-to be near me-but also because of the Guilford House’s outstanding reputation, a reputation very well-deserved. The staff made her recovery so much more pleasant that I ever could have imagined. I am so grateful.
Our Mom had knee surgery and wanted to rehab at her home. After complications with her recovery she needed monitoring and was recommended to stay at the The Guilford house for rehab. To say she didn’t want to go was a huge understatement! But from the minute we walked into The Guilford House to her steps out the door for home was filled with the best care possible. She was brought a rootbeer float with coffee ice cream (her favorite) in the first few minutes of arriving!
Outstanding, stellar, professional, personable, caring, creative, and patient focused are some of the attributes that stand out. The owner and director were always there and available balancing and creating their center to excellence and the staff followed in their footsteps. The meals were gourmet served in a dining room with table linens and china, my Mom gained 5 needed lbs. after only a week stay. The rehab program and the Physcial therapist were fantastic (and tough) – I couldn’t even imagine that we actually thought to try this at home!
More importantly, The Guildford House gave us our Mom back- her fiesty personality to know she can recover, get strong and go home!
Don’t even think twice at any other options- this is it!
My mother chose Guilford House for 2 reasons:
1) She had visited friends who stayed there and she loved the place. Not only was it clean and attractive, but if she visited around mealtimes, the staff offered her a meal, too. My mother is a great chef and baker, and she thought the food was good.
2)The staff at Yale New Haven Hospital, where she had her heart surgery, highly recommended the place. Everyone there who had any knowledge of local rehab centers affirmed that it was tops. Whether it was her surgeon, her nurses, or the social workers who specialize in placing patients.
Everything I saw there confirmed the correctness of my mother’s decision.
To all the wonderful staff who helped me to recuperate and made my stay enjoyable. There were so many beautiful names and faces. Keep up the good work and always surrounding it with kindness.
Sincerely, Pat D.
To Cal, Pat, and the entire staff of The Guilford House,
Seems like being nice just comes naturally to you! It is with great appreciation and gratitude that I thank you and your entire staff for the wonderful care, hospitality, and support you have given to me and my parents during this difficult time and transition.
Thank you, Deb C., Pappy & Carmen
To Everyone who works for the Guilford House, You took me in when I was down and out. Everyone in their own way ministered to me, my husband and visitors. It was all of the little things that made it possible to return home. C and I are so thankful for each of you for your care.
P.S. Please split up these goodies among everyone.
Dear Cal and Patty:
I want to write and thank you on behalf of the entire B Family for your outstanding rehabilitation facility and clinical team. The staff at every level exceeded our expectations , the customer service was just remarkable… on par with the “Ritz Carlton”…. It was a Guest experience with a Clinical focus. Our mother is progressing with her home care program and has recently gone back to the dining room and has begun to sing your praises with her friends here at Chester Village West.
I know for a fact that they are impressed, since I was stopped in the hallway the other afternoon and told that, based on my mother’s recommendation; they had already moved their sister to the Guilford House. I will stop by next week to pick up the outstanding items from Mom’s room. Enclosed please find the balance on her private room and a check for the staff Holiday Celebration as a token of our mother’s appreciation for an incredible firsthand experience of your service.
In closing we certainly hope she will not need additional inpatient services… but you can count on her returning to the Guilford house should the need arise. We are wishing you and your family along with your outstanding team a joyful healthy Holiday Season.
Warmest Regards, CB